FAQ

Here are some Frequently Asked Questions: 

Q. What are your opening times?

We are open five days a week from Monday to Friday between 8 am to 6 pm for 51 weeks of the year. We are closed during bank holidays and for Christmas (all dates are available on request).

Q. Do I have to pay for bank holidays and other holidays?

Yes, we have to pay our staff for bank holidays and as staffing is 65% of our costs we are unable to offer concessions for bank holidays and other holidays.

Q. How will you settle my child into nursery?

We will organise together a minimum of two settling in sessions. The first is a stay and play session with you and your child; you’ll be introduced to your child’s key worker and other members of staff working within your child’s allocated nursery room. The second session you’ll leave your child with us for an hour, where we will play with and introduce them to the other children in their room, so they feel settled. If another settling session is required, this can be arranged for you. When you register your child, you’ll receive a “Little Person's Routine” form, which will inform us about your child's daily routine, favourite toy, sleep patterns, and their likes and dislikes. 

Q. My child is shy and needs time to adjust. How will you deal with this?

Our staff team will work closely with you and your child to ensure that adjustments are made to help your child settle in. 

Q. Who are you registered with?

We are registered with the Office for Standards in Education, Children’s Services and Skills (Ofsted). They are a regulatory authority in the UK who monitors services that provide education and skills to children.

Q. What is a Safeguarding Children Policy

Safeguarding is a term which is broader than ‘child protection’ and relates to the action taken to promote the welfare of children and protect them from harm. The Littlehaven Nursery takes its Safeguarding responsibility seriously, and has a strict Safeguarding policy (available on request) and ensures that all staff are fully trained in its operation.

Q. Do you have a full set of policies and procedures?

Yes, we have a full set of policies and procedures which cover all aspects of your child’s welfare and safeguarding. Should you wish to see our policies, please ask the nursery manager. 

Q. What is the staff-to-child ratio?

At The Littlehaven Nursery, we have a staff-to-child ratio that adheres to current policies and regulations;

  • For children under two, it is one adult to three children
  • For children between two to three years of age, it is one adult to four children
  • For children aged three and above, it is one adult to eight children.

Q. What qualifications does your staff have?

All our staff have an Enhanced DBS and hold either a Level 2 or 3 in Childcare. Please contact our nursery manager for more information. 

Q. How do you ensure complete security?

We have CCTV cameras all around our building, including our outdoor space. Visitors to the nursery must wear a badge at all times. You can rest assured that we take our safety and security very seriously. 

Q. Do you allow mobile phones in the rooms?

We do not allow mobile phones in any of our rooms; all staff must leave their personal mobile phones in the office when they arrive for work. 

Q. Is your food nutritious?

Yes, we provide healthy snacks and meals throughout the day. If you want a full breakdown of our menu, please ask the nursery manager for more information. 

Q. What if my child gets ill?

Our staff will call you immediately if your child gets ill. With your consent, we are also allowed to administer medicines such as Calpol. If your child is ill at home, we ask you to please let us know at your earliest convenience. We cannot refund fees if your child doesn’t attend due to illness.

Q. What do I need to bring for my child?

If you have any special creams, comforters and medication that your child might need, please bring them with you. We ask you to bring in a spare set of clothes for your child and wellington boots for wet play.

Q. If I am delayed picking up my child what happens?

Please contact the nursery immediately if you are going to arrive late for pick-up. You will be charged £5 for every 15 minutes that you're late. If you have not informed us that you are going to be late and we are unable to contact you or your emergency contacts, we will follow our uncollected child procedure.

Q. My child is three; can I get the Nursery Education Grant?

Yes, you are able to claim 15/30 hours of nursery education from the term after your child’s third birthday. You will receive the grant for 38 weeks of the year. If you are paying for the year, we can divide your contribution over 12 months so that you pay the same amount each month.

Q. How do I pay my fees?

You can pay fees by Bank Standing Order, BACS, Credit/Debit Card or Cheque. Nursery fees are paid in by the 1st of each month. Any late payments will put your child at risk of losing his/her place at nursery. 

Q. Discounts for two or more children?

We offer a sibling discount of 10% for children who are attending a minimum of three days per week.

If you have any additional questions, please email them to hello@thelittlehavennursery.com

Download our FAQ's here

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